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Frequently asked questions
To find instant answers to our most frequently asked questions, please select a category from the following list.
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Contact details
To phone us, please select the service you are interested in from the following list.
Service

Email us
To email us, please select a subject area and complete the form below. Please note, all questions marked * are mandatory. See how we use your information. All emails are answered as soon as possible. If your enquiry is urgent, please call us using the numbers listed above.
Subject *
Name *
Email *
RAC membership number
Postcode
Comments * (maximum 2000 characters)

Data protection

For the purposes of the Data Protection Act 1998, the data controller in relation to the information you supply is RAC Motoring Services (RACMS), Company No: 1424399, RAC House, 1 Forest Road, Feltham TW13 7RR. 

RACMS will share the information you provide, together with other information, with our group companies*.  We (RAC group companies) will use this for administration, marketing, customer services and profiling your purchasing preferences.  We will disclose your information to our service providers and agents for these purposes.  We may keep your information for a reasonable period to contact you about our services.

We may transfer your information outside of the European Economic Area, for example to Asia.  We will only do this where it is necessary for the conclusion, or performance of a contract between us, or that we enter into at your request, in your interest, or for administrative, or our own marketing purposes.

When you give us information about another person, you confirm that they have authorised you to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice.
You have the right to ask for a copy of your information (for which we will charge a small fee) and to correct any inaccuracies.

We may record telephone calls for staff training and evidential purposes.  
Informing you about products and services

We offer motoring and travel related products such as breakdown services, hotel bookings and vehicle inspections, sales and leasing.  We also offer financial products such as Insurance, loans and credit cards. We may also share your information with our business partners.  By clicking to proceed, you will be indicating to us and our business partners, your consent to us and them, contacting you by mail, telephone, fax, email, and SMS/MMS to let you know about any goods, services or promotions of our own our business partners or other third parties, which may be of interest to you unless you indicate an objection to receiving such messages by ticking the box.

Sensitive data
By submitting this form, you give us consent to use your sensitive personal data e.g. health data for your registration under the Motability Scheme (if appropriate), solely for the purposes for which you submit it.

*RACMS is part of RAC Plc, which includes the Lex group of companies, The British School of Motoring Limited and Hyundai Car (UK) Ltd).

I do not wish to receive marketing information from RAC or

RAC plc companies.

By submitting these details you agree to the data protection notice above.

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